Account control

Delete your ProCare Log account

You can permanently delete your account and associated ProCare Log data from the app or request deletion without reinstalling it.

This action is permanent. Export anything you need first. Removing the app from a phone does not delete the cloud account.

Option 1: Delete inside the app

  1. Open ProCare Log and sign in.
  2. Open Profile.
  3. Select Delete account.
  4. Review the warning, type DELETE, and confirm.
  5. If asked, sign in again so ProCare Log can verify the request.

This is the fastest method because the signed-in session verifies ownership.

Option 2: Request deletion without the app

Email the deletion team

Send the request from the email address used for your ProCare Log account. Use the subject “Delete my ProCare Log account.” Do not include medical files, passwords, device approval codes, or recovery secrets.

Request account deletion

If the button does not open your email app, send your request to privacy@procarelog.com.

For security, SmartDataIQ LLC may request reasonable identity verification. We will never ask you to email a password, private encryption key, recovery code, or full medical record.

What deletion covers

  • Your Firebase Authentication identity and ProCare Log account profile.
  • Owned encrypted health records, medication data, document metadata, and uploaded encrypted medical files.
  • Owned family profiles and access grants, subject to the rights of other independent account holders.
  • Active patient-sharing sessions and temporary encrypted share packages.
  • Trusted-device registrations, wrapped key envelopes, and recovery material stored by ProCare Log.
  • Local encrypted vault material on the device completing the in-app deletion flow.

What may remain

Limited information may remain where required by law, necessary for fraud/security investigation or dispute resolution, or present temporarily in processor backups awaiting scheduled aging. Information a clinician or recipient already viewed, downloaded, printed, photographed, or added to an independent medical record is controlled by that recipient and cannot be deleted remotely by ProCare Log.

Verification and timing

In-app deletion begins after successful recent authentication. Email requests are processed after identity verification. We will acknowledge a valid external request and provide the applicable completion timeframe based on the requester's location and legal requirements. Processor backups may require additional time to age out under their protected backup schedules.

Need help?

Contact support@procarelog.com for account-access problems or privacy@procarelog.com for privacy requests.